Business Process Assessment
Explore Your Business Processes
Start with Level 0 and narrow the library to the workflow step you want to assess.
Organization assessment: starts with sector on the Home page.Business process assessment: starts here with Level 0.
Active process library
Choose the next level
Continue narrowing the process hierarchy until you reach a Level 5 workflow step.
Level 4 selected
Citizen Service Request
Public Sector / CRM
L0
→ L1
→ L3
→ L4
→ L5
Level 5
Receive / open case
Public Sector / CRM
Open workflow →Level 5
Assess and classify case
Public Sector / CRM
Open workflow →Level 5
Assign owner and action plan
Public Sector / CRM
Open workflow →Level 5
Deliver service / resolve case
Public Sector / CRM
Open workflow →Level 5
Review outcome and close case
Public Sector / CRM
Open workflow →